Service desk
Desks for IT, HR, product support or facilities with categories, forms, priorities and service hours.
Disporo Kanso · Service desk · Projects · Knowledge
Tickets and projects where AI does the groundwork and people decide.
Kanso combines service desk and project management. An AI agent takes new tickets, classifies them, searches your knowledge base and prepares notes and replies. Your team reviews, adds and sends. For IT, HR, product support and any other team.
- Same sign-in as Disporo Tempura
- Layers 1 to 3 with their own teams
- Optional external portal
IT-128 · Network & VPNFirst reply in 42 min
VPN keeps dropping when working from home
AI note for the team78 %
Likely an outdated VPN profile or a wrong system clock. Steps from the knowledge base are ready.
VPN does not connectIT-97 solved
Reply draftas Jonas
Hello, please first check that your laptop sets its clock automatically, then reload the VPN profile…
SendRevise
Layer 1Layer 2Layer 3
Everything for requests, incidents and projects
One system instead of inbox, spreadsheet and chat: tickets, projects and knowledge work together, with the same people, roles and units as in Disporo Tempura.
Layers 1 to 3
Teams per layer, escalation with a reason and an automatic handover note for the next layer.
AI agent for first line
Classifies new tickets, searches the knowledge base and similar tickets and writes an internal note.
Replies with preview
When the solution is clear, a draft is ready. Send, revise or discard: people decide.
Knowledge base
Articles with versions and visibility per space. Solved tickets become articles with one click.
External portal
Optional for customers and suppliers: requests without an account, a status link and a notification for every reply.
From intake to solution
One ticket, three layers, a clear path
Team members see tickets up to their layer. Service hours and response targets are set per desk and priority, warnings arrive as push messages.
- Teams per layer. First line, specialists, experts or vendors.
- SLA clock. First reply and resolution in business hours, warning at 80 %.
- Automation. Rules assign, escalate or notify, and every run is logged.
- Connected. Turn a ticket into a project task with one click, the link stays visible.
A request arrives
From the app, from Tempura via the help button or through the external portal.
AI does the groundwork
Classification, knowledge base search, an internal note and, when clear, a reply draft.
People decide
The team reviews, sends or revises and escalates to layer 2 or 3 when needed.
AI with confirmation
Proposals like a pull request
The Kanso assistant changes nothing on its own. Assignments, status changes or a new sprint plan arrive as a proposal with before and after. You accept or reject.
- Diff view for every proposed change
- Conflict detection: if something changed meanwhile, the proposal is not applied
- The assistant works only with the rights of the person using it
- Models per task chosen centrally, e.g. for classification, replies and correction
- Dictation and spelling correction in every text field
- AI can be switched off for sensitive desks such as HR
Project management for organisations
Kanban or scrum, custom workflows and a query language for every view.
Boards with drag and drop
Swimlanes by person, epic or priority, WIP limits and live updates for the whole team.
Backlog and sprints
Plan sprints, set goals and move unfinished work back to the backlog automatically.
Roadmap and reports
Epics on a timeline, burndown, created and done, and cycle time.
Workflows
Own columns, allowed transitions and categories. Rules react to changes.
Links
Blocks, duplicates, relates to, also between a task and a support ticket.
Workload
Open tasks per person, optionally with absences from Disporo Tempura.
For every team that handles requests
One desk per team, a shared platform, separate responsibilities.
IT support
Access, hardware, software and network, with a knowledge base for recurring issues.
HR and people
Questions about pay, leave and contracts. Optionally asked straight from Disporo Tempura.
Product and customer support
External portal with a status link, categories with their own forms and clear response targets.
One platform
Separate apps, shared accounts
Kanso and Tempura are separate products with their own interface. They share accounts, roles, units and the audit log.
- No duplicate accounts. Whoever works in Tempura is already signed in to Kanso.
- Optional integrations. Such as the help button in Tempura that opens a ticket in the HR desk. Active only when your organisation sets it up.
- Permissions stay where they belong. An integration gives nobody extra rights.
- Modules one by one. Service desk, projects, knowledge, AI agents, automation and portal.
Frequently asked questions
Does the AI send replies on its own?
No. The AI writes internal notes and drafts. A reply only goes to the requester when someone on your team presses send.
What is a layer?
A support level: layer 1 takes requests and solves standard cases, layer 2 are specialists, layer 3 experts or external vendors.
Do I need Disporo Tempura?
No. Kanso works on its own. With both products you use the same accounts and can switch on integrations.
Can external people create tickets?
Yes, through the optional portal. As there is no account there, replies are announced by browser notification. Without notifications allowed, no request can be sent.
Is email a channel?
Email intake and sending are planned as a separate module.
Can the AI be switched off?
Yes, for the whole organisation or for single desks, for example HR.
See Kanso with your own teams
In a short demo we set up desks for your teams and show ticket intake, AI notes and the project board live.
- Personal contact
- Trial access for your team
- No obligation